The Pasig City Clean and Green Office is responsible for maintaining the cleanliness and sanitation of the streets, alleys, and various infrastructure throughout the city. They can be requested to help with cleanups, clearing, and flushing operations.

Through the Clean and Green Office, small and large areas across the city remain clean for public use. The Task force was formed in accordance with City Ordinance No. 01 in 2018, which deals with the Ecological Solid Waste Code of Pasig City.

The office also monitors the conditions of various streets and public areas across the city and maintains their level of cleanliness on a daily basis.

Available Services:

• Request for Clean-up, Clearing or Flushing Operation

Download the Full Citizen’s Charter for the Clean and Green Office’s services here.

The Solid Waste Management Office handles the collection and disposal of solid waste throughout the city. With a fleet of specialized garbage trucks and operators, the SWMO manages multiple routes and schedules, roving daily to collect and dispose of the garbage for Pasig City residents. These trucks can go through public roads and streets as well as subdivisions and areas with Homeowners Associations.

Upon request, the trucks can collect solid waste at a scheduled time and day of the week as deemed necessary by various residential groups. The office is also responsible for monitoring the performance of solid waste collection, the amount that has been collected every month, and what can be done to further improve the service.

Available Services:

• Request for solid waste collection

Download the Full Citizen’s Charter for the Pasig City Solid Waste Management Office (SWMO)’s services here.

The Bids and Awards Committee was implemented within Pasig City during the pandemic, and their functions are based on the 2016 Revised Implementing Rules and Regulations of RA 9184, otherwise known as the Government Procurement and Reform Act. In line with this, the Pasig City BAC is responsible for every aspect of procurement, bids, and awarding of successful bids pertaining to various goods and services for the LGU.

The BAC is responsible for pre-procurement procedures, the pre-bid conferences, receiving and opening bids, evaluating these bids, and awarding contracts. They handle post-qualification, reconsideration requests, and other issues that may arise during the bidding and procurement process.

It’s also the BAC’s duty to continue enforcing the regulations pertaining to the Government Procurement and Reform Act, ensuring that all departments of the LGU adhere with strict compliance to these regulations. This includes technical specifications and details in preparing purchase requests, correcting potential errors, and more. To do so, they must also remain updated on any changes and developments in these regulations and restrictions.

Full List of Duties and Functions:

1. Advertise and/or post the invitation to bid/request for expressions of interest;
2. Conduct pre-procurement and pre-bid conferences;
3. Determine the eligibility of prospective bidders;
4. Receive and open bids;
5. Conduct the evaluation of bids;
6. Undertake post-qualification proceedings;
7. Resolve requests for reconsideration;
8. Recommend award of contracts to the HoPE or his duly authorized representative:
9. Recommend the imposition of sanctions in accordance with Rule XXIII;
10. Recommend to the HoPE the use of Alternative Methods of Procurement as provided in Rule XVI hereof;
11. Conduct any of the Alternative Methods of Procurement;
12. Conduct periodic assessment of the procurement processes and procedures to streamline procurement activities pursuant to Section 3(c) of this IRR; and
13. Perform such other related functions as may be necessary, including the creation of a Technical Working Group (TWG) from a pool of technical, financial, and/or legal experts to assist in the following:
    1. Review of the Technical Specifications, Scope of Work, and Terms of Reference;
    2. Review of Bidding Documents;
    3. Short listing of Consultants;
    4. Eligibility Screening;
    5. Evaluation of Bids;
    6. Post-Qualification; and
    7. Resolution of Request for Reconsideration.

Available Services:

• Procurement of Goods and Services
• Procurement of Infrastructure Projects
• Procurement of Consulting Services
• Issuance of Documents and Notices
• (Notice of Award, Purchase Order, Notice to Commence)

Download the full Citizen’s Charter for the Bids and Awards Committee’s requirements, checklists, documentation, and notices here.

The City Administrator’s Office holds numerous crucial duties and services, most of which entail issuing permits for cultural and civic events throughout the city. The office is also responsible for handling various permits for handling hazardous goods such as pyrotechnic devices, permits for solemnizing marriages, establishing bazaars and fairs, and even filming and photoshoots.

One of the most important functions of the OCA is handling requests for information and receiving reports of complaints and grievances from citizens. In accordance with the Freedom of Information Bill, the City Administrator’s Office also boosts overall transparency in LGU processes and data by providing statistics, data, and city information to citizens who request it.

Among the most important functions is the handling of the grievance and complaint desk, which provides citizens and LGU employees the opportunity to report anomalies in government processes, corrupt practices, criminal activity, public disturbances and nuisances, health hazards, and more across the city.

Available Services:

• Request for Mayor’s Clearance
• Special Permit for Booth Display
• Special Permit for Motorcade
• Special Permit for Fun Run
• Special Permit for Parade
• Special Permit for Procession
• Special Permit for Recorida
• Special Permit for Seasonal Vendor
• Special Permit for Film Making / Shooting
• Special Permit for Photo Shoot
• Special Permit for Bazaar
• Special Permit for Mini Fair (Perya)
• Special Permit for Pyrotechnic Devices
• Special Permit for Authority to Solemnize Marriage
• Request for Information
• Reporting of Complaints & Grievances

Download the full Citizen’s Charter for the Office of the City Administrator’s services here.

Properties and buildings fall under the jurisdiction of the City Assessor’s Office. Property owners need to approach this LGU office for reassessment, renovation and machinery permits, and requests for tax declaration. The City Assessor’s Office also verifies the taxpmapping of properties, providing the legal documentation necessary for a variety of official needs, such as certifications.

The office can also verify the ownership or non-ownership of property holdings for individuals or entities throughout the city.

Available Services:

• Request for Assessment/Re-assessment of Building, other improvements, and machinery
• Request for transfer of tax declarations of land, building, and other improvement machinery or Segregation, Consolidation, Con-segregation, or other related transactions
• Request for Cancellation of Assessment of Real Properties
• Request for re-classification of real property (Residential, Commercial or Industrial)
• Request for computer-generated Certified True Copy (CTC) of Tax Declaration (TD) for Bureau of Internal Revenue (BIR) and other purposes and/or Certificate of Latest Tax Declaration (CLTD)
• Request for Certified True Copy (CTC) of taxmaps or other documents related to taxmapping activities
• Request for Certification of No Improvement for Bureau of Internal Revenue (BIR) purposes
• Request for Certification of Property Holdings for Bureau of Internal Revenue (BIR) purposes
• Request for Certificate of No Property

Download the full Citizen’s Charter for the City Assessor’s Office’s services here.

t’s the responsibility of the City Budget Office to control, monitor, verify, assess, and execute the budget for the city, barangays, and public schools. The office needs to maintain accurate data of the budget provided for these different entities and determine how this budget is being used, whether it’s being used appropriately, and the results.

Scope of Responsibility:

• Payroll/Salaries/Other Personal Services
• Purchase of Goods or Services
• Reimbursement of Expenses
• Utilities
• Cash advances
• Infrastructure Projects
• Financial Assistance/Other Claims
• Annual and Supplemental Barangay Budget

Download the full Citizen’s Charter for the City Budget Office’s service here.

The City Planning and Development Office works closely with businesses and business owners in Pasig City. The office is responsible for handling paperwork associated with new business registrations, such as the Certificate of Conformance and location clearance.

They are also part of the offices that are involved in Pasig City’s Business One Stop Shop, providing transparency and ease of access for business owners, and they aid in the development and growth of businesses across the city.

Available Services:

• New Business Registration for Certificate of Conformance (COC)
• Renewal for Certificate of Conformance
• Location Clearance [simple]
• Locational Clearance [complex]

Download the full Citizen’s Charter for the City Planning and Development Office’s services here.

Mandate

To generate revenues through the efficient collection of taxes, fees, and charges accruing to the local government in accordance with existing laws and ordinances, and to take custody and exercise proper management of funds of the City to sustain and maintain the financial needs of its government and constituents.

Vision

A fiscally sustainable City Government that sufficiently meets the present and future developmental needs of its constituents

Mission

Maximize revenues through tax collection efforts and minimize risks through the exercise of proper management in collaboration with other government offices and custody and disbursement of the City’s fund.

What are transactions?

Transactions are defined as:

SIMPLE TRANSACTIONS

Applications or requests submitted by applicants or requesting parties only require ministerial actions on the part of the public officer or employee, or that which present only inconsequential issues for the resolution by an officer or employee of said government.

COMPLEX TRANSACTIONS

Applications or requests submitted by applicants or requesting parties necessitate evaluation in the resolution of complicated issues by an officer or employee of said government office, such transactions to be determined by the office concerned

Available Services:

Treasury Operation & Review Division

• Revenue Examination

Business Tax & Miscellaneous Revenue Division

• Tax on Transfer of Real Property (Transfer Tax)
• PEZA (2% Gross Income Tax)
• Business Retirement
• Compromise Agreement
• Business Certification
• Amusement Tax Inspection (Events and Assessment)

Real Property Tax Division

• Real Property Tax Billing
• Additional Ad Valorem Tax on Idle Land
• Taxpayer’s Remedy (Compromise Agreement/discounting)
• Request for Compromise Agreement
• Request for Tax Credit/refund
• In Case of Protest
• Tax Clearance

Cash Division

• Releasing of Checks
• Cash Disbursement
• Payment of Taxes, Fees and Charges
• Payment of Tricycle Operations, Parking Fee and Traffic Violations
• Payment for Rainforest Adventure Experience and Waterpark
• Online Assessment and Payment of Business Tax and Real Property Tax Facility (Phase I)

Download the full Citizen’s Charter for the Office of the City Treasurer’s services here.

The Pasig City Human Resource Development Office handles every aspect of official employment for the LGU. They are responsible for handling employee records, timekeeping, training and development, career advancement, job applications in City Hall, and more.

The Human Resource Department is also responsible for creating and developing Pasig City GEMS (Government Employees Management System), which is a first-of-its-kind employee management system specifically for the LGU. It handles timekeeping, records, payroll, leave applications, training documentation, and more for existing employees. It also acts as a job application system, posting all the available job openings for the LGU and allowing applicants to sign up and send their personal data sheets and resumes.

HR also handles employee benefits, such as overtime pay, GSIS and Pag-Ibig loans, Philhealth Claims, maternity leaves, and more. Official documentation and paperwork such as certificates of employment, travel authority documents for foreign trips, retirement, and others.

Available Services:

• Request for Travel Authority for Personal or Private Foreign Trip
• Request for Authority to Render Overtime Service
• Request for Extension of Service
• Application for GSIS and Pag-ibig Loans
• Application of Landbank Livelihood Loan System
• Application for GSIS Separation/retirement Benefit
• Application for Philhealth Claim
• Request for Approval of Training
• Application for Terminal Leave Benefit
• Request for Monetization of Leave
• Application for Maternity Leave
• Application for Atm for Newly Hired Employees
• Processing of First Salary
• Request for Computation on Approved Overtime Request
• Request for Service Record and Certificate of Employment (COE)
• Application for Employment and Application for Reappointment and Promotion

Download the full Citizen’s Charter for the Human Resource Development Office’s services here.

The Internal Audit Service Unit strictly upholds the highest standards of regulations governing LGU processes and their personnel. Therefore, it is their responsibility to investigate, review, and audit the procedures, transactions, and personnel of the LGU as well as look into any reports of anomalies and issues.

The reports investigated can come from government employees, private citizens, and reports from other government entities.

Available Services:

• Request for Investigation, Review and/or Audit
• Preparatory Review, Investigation, and/or Audit of Requests
• Review, Investigation, and/or Audit of Requests

Download the full Citizen’s Charter for the Internal Audit Service Unit’s services here.

The Office of the City Legal Officer, otherwise known as the Office of Legal Services, is the chief legal counsel for the City Government of Pasig. This office is mandated to formulate measures in consideration of the local legislature. It also provides legal assistance and support to the Local Chief Executive in carrying out the delivery of basic services to the public.

Available Services:

• Rendering Written Legal Opinion
• Request for Legal Advice

Download the full Citizen’s Charter for the City Legal Officer’s services here.

The MIS Office is responsible for the management and implementation of IT-related infrastructure and applications throughout the LGU. They monitor, maintain, and add improvements to the City Hall and barangay networks and databases. They also provide the essential network infrastructure needed to ensure that the LGU’s departments and organizations have a reliable network of communication.

The MIS office also handles the ID cards and authorization for government employees, as well as provides crucial technical support on IT-related concerns and issues. This includes providing computers and other equipment to offices and facilities, keeping strict records of equipment and their end-users, and providing installation of necessary office applications.

The office is also heavily involved in the telecommunications aspect of the LGU, maintaining and inspecting phone lines, both landlines and VoIP options. As a whole, MIS is responsible for maintaining seamless communication and network integrity throughout the LGU’s operations.

Available Services:

• Infrastructure Division (Network and Database Admin)
• ID Division
• Technical Support Division
• Application Support Division (System Implementers)

Download the full Citizen’s Charter of the Management Information Systems Office’s services here.

The Office of General Services’ jurisdiction covers various logistics, equipment, and supply management throughout City Hall. This includes a broad range of topics and concerns. The office is responsible for asset management, lending of equipment and materials, maintenance requests, and even fuel allocation for city motor vehicles. They also provide the authorization needed for access into restricted areas that require gate passes.

Because of the immense range of issues that the OGS covers, the office is one of the largest in City Hall and is represented by multiple divisions that each handle a different area of logistics and supply management. This way, the office is able to cover city-wide needs and handle the multitude of service requests they receive on a daily basis.

Available Services:

Central Supply Management Division

• Receiving Deliveries of Supplies, Materials and Equipment
• Releasing of Supplies, Materials and Equipment
• Lending of Equipment
• Request for Garbage Bags
• Request Food Supplies Allocation
• Request for Printing Services

Asset Management Division

• Issuance of Order of Payment for Leased Properties
• Issuance of Gate Pass
• Return of Unserviceable Property/ies
• Issuance of Clearance From Property Accountability

Asset Management Division - Building Maintenance Section

• Request for Repair / Maintenance Work

Administrative Division

• Request for Fuel Allocation for the City Government Equipment and Vehicles

Records Management and Archives Division

• Request for Certified True Copy of Official Documents
• Issuance of Fidelity Bond
• Request for Archives’ Acknowledgment Letter
• Request for Digital Copy of Engineering Plans

Motorpool Division

• Repair and Maintenance of Service Vehicle
• Preventive Maintenance Schedule (Pms)
• Request for Service Equipment

Download the full Citizen’s Charter of the Office of General Services’ services here.

All official affairs that require the personal attention of the Mayor go through the Office of the City Mayor. The office is also responsible for transmitting correspondences from citizens, local and national officials or organizations, and handle the Mayor’s schedule for courtesy calls or meetings. The office is also responsible for all memorandums, ordinances, and documentation that needs the Mayor’s signature, seal, and response.

The Office is directly involved with the management of auspicious events and celebrations in the city where the Mayor’s presence is required. This includes everything from special holidays to officiating civil weddings.

Representatives of this office may also get tasked to appear in in the Mayor’s stead to crucial meetings that discuss issues and concerns in the LGU.

About the Mayor
(current Mayor: Victor "Vico" Sotto)

Elected Positions

• Pasig City Council (2016-2019)
• City Mayor (2019-present)

Education

Vico Sotto graduated in 2011 from Ateneo de Manila University with a Bachelor of Arts in Political Science. He went on graduate from the Ateneo School of Government with a Master’s degree in public management.

He also won the 2018 YSEALI Professional Fellowship Award and had a residency in the Iowa Public Information Board as part of this fellowship. Mayor Sotto also taught at Arellano University for a semester as a professor of Social Sciences.

Political History

Mayor Sotto’s Five-Point Agenda placed priority in five aspects of LGU management: universal healthcare, anti-corruption/good governance, housing, education, and transparency with public consultation.

Through Mayor Sotto’s tenure, he pledged the simplification of the application process for scholarships, enabling more students to become Pasig City scholars, giving them access to education. For housing, his tenure has seen the establishment of multiple relocation and housing projects in and outside the city, giving thousands of informal settlers their own homes away from hazardous areas.

One of the most significant changes he has made is pushing for complete transparency, ensuring that the public is consulted with regards to various concerns and LGU processes. He has pushed for full compliance with the Freedom of Information bill. One of his first acts as mayor is to open a citizen’s informaton desk called Ugnayan sa Pasig, where Pasiguenos can ask for public information regarding LGU transactions and processes, and act as a tipline where anyone can report anomalies, corrupt behavior, infrastructure problems, complaints, etc.

Moreover, Mayor Sotto has been actively addressing and resolving instances of corruption, taking a stance on picket lines incidents, cracking down on illegal businesses and improving the city infrastructure.

In response to the COVID-19 pandemic, which took hold roughly a year after he first took office, Mayor Sotto pledged to use city funds for a data-driven COVID-19 response, addressing the city’s most pressing needs. From purchasing santization drones, distributing supplemental SAP, to providing students doing remote learning tablets, his policies in response to the pandemic has placed the citizens first.

Available Services:

• Issuance of Endorsement Letter for PAGCOR and Office of the President
• Issuance of Certificate of Appearance
• Receiving of Communications and Letters
• Request for Scheduled Meeting or Courtesy Call With the City Mayor
• People’s Day
• Walk-in Documents for City Mayor’s Signature (Payroll, Vouchers, Overtime Request, Approval of the Mayor, Certificates, Clearances, Permits, Ordinance, Resolution, Service Contract, Office Order, Executive Order, Etc.)
• Letter of Request for Approval (Other Internal Correspondences Requests and Memos)
• Employment Application (Walk-in)
• Phoned-in Queries
• Request for Civil Wedding Schedule

Download the full Citizen’s Charter of the Office of the City Mayor’ services here.

As the office of the second highest position in the local government unit, the Office of the City Vice Mayor is responsible for handling and certifying true copies of crucial city ordinances and resolutions for records and the public. The office also produces endorsement and referral letters for procedures and transactions for citizens, businesses, and other government entities.

About the Vice Mayor
(current: Robert Vincent Jude "Dodot" Bautista Jaworski Jr.)

Positions Held:

• Councilor, City of San Juan (1995)
• Chief-of-Staff to Senator Robert Jaworski Sr. (1998)
• Congressman, City of Pasig (2004)
• Vice Mayor, City of Pasig (2022-Present)

Available Services:

• Certified True Copy of City Ordinances and Resolutions
• Endorsement or Referral Letters

Download the full Citizen’s Charter of the Office of the Vice Mayor’ services here.

The responsibilities of the Public Information Office revolve around disseminating vital information to the public with regards to the LGU’s activities, processes, procedures, and more. Apart from addressing concerns, complaints, and other questions that come from multiple platforms of communication, the PIO handles requests to produce collaterals and materials for other departments. These materials are for events, procedures, Citizen’s Charters and other guides that aid everyday people in finding their way through City Hall.

Acting as the news hub of City Hall, the PIO also covers events and activities within the LGU, from interdepartmental meetings to celebratory events throughout the city. Moreover, they act as the media link between citizens and the LGU, maintaining active participation on multiple social media platforms to broadcast these events and updates.

The PIO is also tasked with handling multimedia equipment for the LGU’s various departments, and they design and create all branded collaterals and materials.

Available Services:

• Requests for Information/queries
• Requests for Interviews and Shoots
• Clearance of Press Releases
• Production of Information Materials and Posting via Pasig City Public Information Office Facebook Page
• Production of Information Materials and Tarpaulin/sticker Printing
• Provision of Sound System for LGU Events and Activities
• Coverage of City Events and Activities
• Design of Collaterals Bearing City Branding
• Review and Layout of Printed Materials
• Video Production
• Formulation of Communication Plan for LGU Programs and Projects

Download the full Citizen’s Charter of the Public Information Office’s services here.

One of the main thrusts of the Pasig City LGU is to provide access to quality education to the youth of Pasig. The Pasig City Scholar’s Office handles providing qualified residents of the city with the access and benefits of the scholarship program. This include financial aid for their studies, food packs to maintain their health and immune system during the pandemic, and even handling the distribution of electronics such as tablets for educational use.

The Scholar’s Office also provides aid to out-of-school learners, provides scholarships for SK officials, and develops the incentives programs for honor graduates of PCS Scholars.

Available Services:

• Scholarship Application

Download the full Citizen’s Charter of the Pasig City Scholar Office’s services here.

Under Executive Order No. PCG - 30, Pasig City Social Welfare was established for the centralized delivery of the City's social and medical services, for the improved access to basic social services and promote responsive governance. The office of the City Mayor through Social Welfare Assistance Center extends Medical, Burial, Hospital Assistance and Project Damayan for every Pasigueño.

Available Services:

• Medical Assistance
• Hospital Assistance (Issuance of Guarantee Letter)
• Solicitation
• Burial Assistance
• Project Damayan (Free Casket and Funeral Service)

Download the full Citizen’s Charter of the Social Welfare Assistance Center’s services here.

The Office of the City Engineer handles concerns about engineering and construction throughout the city, including surveys of proposed locations, site investigations, design plans, cost estimations, and more. The office also manages any bid-upon and awarded projects, looking into possible implementation methods, obstructions, and potential issues.

The Office of the City Engineer is also responsible for handling repair and replacement of the electrical system throughout the city which powers streetlights and other features.

Available Services:

Office of the City Engineer

• Preparation of Detailed Engineering
• Project Management & Monitoring
• Administration

Electrical Engineering Department

• Request for Repair / Replacement of Busted Bulbs on Streetlights

Download the full Citizen’s Charter of the Office of the City Engineer’s services here.

For any and all buildings in the city, the Office of the Building Official provides applications for building permits. Whether they are simple buildings such as residential dwellings, or high-rise structures, all the permits must first come from the Office of the Building Official. The office requires numerous papers, including tax receipts, fire safety evaluations, rainwater collection systems, DOLE clearances, electrical permit requirements, and much more. They leave no stone unturned in ensuring the safety of the building’s construction.

The OBO also provides the applications for certificate of occupancy, as well as applications for demolitions.

Available Services:

• Application for Building Permit
• Application for Certificate of Occupancy
• Application for Demolition Permit

Download the full Citizen’s Charter of the Office of the Building Official’s services here.

The Health Department is one of Pasig City’s most expansive and encompassing departments in the entire LGU’s. The immense scope of health-related programs and initiatives throughout the city is managed by multiple divisions and offices. All of them have the goal of providing Pasigueños with the best possible healthcare available.

Numerous health programs have also been made free or at the most minimal cost possible for citizens. As part of the administration’s thrust towards universal healthcare, these programs have provided many citizens with the lifesaving care that would’ve otherwise been out of reach.

The span and scope of the Health Department’s jurisdiction could not be understated. It does everything from providing clinical laboratory services to handling animal bites, from issuing environmental sanitation permits to giving life-saving medication to HIV-positive individuals—the healthcare professionals employed in the Health Department work tirelessly, especially during the time of the pandemic, to provide healthcare to all. The many services listed are found all over the city, and all of these things are essential in ensuring the best care for Pasigueños everywhere.

Available Services:

Rosario Super Health Center Laboratory

• Availing of Clinical Laboratory Services

Pasig Animal Bite Treatment Center

• Management of Animal Bite Cases

Pasig City Clinical Laboratory

• Laboratory Services

Pasig City Public Crematorium

• Crematory Service

Pasig City Dental Office

• Dental Services
• Dental Office-Based Services

Environmental Sanitation Section

• Securing Temporary Sanitary Permit
• Securing Sanitary Permit
• Securing Health Certificate
• Securing Health Certificate ID

Santolan Super Health Center

• Laboratory Services

Manggahan Superhealth Dialysis Center

• Senior Patient Inquiring for Hemodialysis Treatment (PhilHealth Basis)
• Senior Patient Inquiring for Hemodialysis Treatment (Cash Basis)
• Patient Inquiring for Hemodialysis Treatment Under Formal Economy (Formal/Government) PhilHealth Basis
• Patient Inquiring for Hemodialysis Treatment Under Informal Economy (Informal/Self-Earning) PhilHealth Basis

National Tuberculosis Control Program

• Management of the NTP (TB) program

City Health Office Radiology

• Radiology Services

Pasig Social Hygiene Clinic

• Sanitation Certificate for Night Clubs, Bars and Massage Parlors Workers
• HIV Counseling and Testing
• Rapid HIV Diagnostic Algorithm
• Consultation and Treatment for Sexually Transmitted Infection
• Enrollment of People Living with HIV
• Refilling of Antiretroviral Medicine
• HIV Viral Load / CD4 Cell Count

Sumilang Health Center Clinical Laboratory

• Clinical Laboratory Services

Download the full Citizen’s Charter of the Pasig City Health Department’s services here:

• Rosario Super Health Center Laboratory Flow
• Rosario Super Health Center Clinical Laboratory Services
• Pasig Animal Bite Treatment Center
• Pasig City Clinical Laboratory
• Pasig City Public Crematorium
• Pasig City Dental Office
• Environmental Sanitation Section
• Santolan Super Health Center Laboratory Flow
• Manggahan Superhealth Dialysis Center
• National Tuberculosis Control Program
• City Health Office Radiology
• Pasig Social Hygiene Clinic
• Sumilang Health Center Clinical Laboratory

The Pasig City Children’s Hospital, also known as Pasig City Child’s Hope, is one of Pasig City’s foremost facilities in pediatrics. While they also offer a few medical services for adults, Child’s Hope’s primary services are dedicated to children and minors. This specialty hospital has an extensive range of services dedicated entirely to pediatrics and has an advanced neonatal ward. This 64-bed Level II hospital has been established as the first local government-run specialty hospital in the country.

Available Services:

Medical Records Department

• Securing Hospital Fetal Death Certificate (Form #103A)
• Securing Live Birth Certificate (Form #102)
• Securing Hospital Death Certificate (Form #103)
• Securing Hospital Amputee Death Certificate (Form #103)
• Hospital Medical Certificate
• Hospital Certified True Copy of Records

Admitting Section

• Hospital Admission Service
• Releasing of Cadaver

Anesthesia Department

• Anesthesia Preoperative Evaluation

Billing Section Service

• Availing of Discounts
• Processing of Statement of Account During Pandemic

Cashier Section

• Cashier Service

Emergency Department (Medical)

• Medical Emergency Services

Laboratory Section

• Laboratory Examination
• Molecular Laboratory Examination (RT-PCR/Swab Test)

Medical Social Service Section

• Medical Social Worker Assess the Psychosocial Functioning, Environment and Support Needs of Patients and Families

Surgery Department

• OPD Consultation for Old and New Surgery Patients
• Covid Referral Facility OPD Follow-Up Surgery Consultation
• Elective Surgery for Non-Covid/Covid-Recovered Patients

Pediatric Department

• Medical Consultation for Adult and Pediatric Patients
• Medical Follow-up Consultation for Adult and Pediatric Patients
• Receiving and Assessing Newly Admitted Patients in PICU by the Hospitalist/resident After Being Admitted at the Er (Covid and Post Covid Period)
• Receiving and Assessing Newly Admitted Patients and Roomed-in Newborns in the Ward By the Ward Hospitalist/resident After Being Admitted at the ER/OPD/DR or Admitting Section (Covid and Post Covid Period)
• Receiving and Assessing Newly Admitted Patient/baby in NICU by the Hospitalist/resident After Being Admitted at the ER/ODP/DR (Covid and Post Covid Period)
• Daily Rounds of Patients/roomed-in Newborns in the Ward (Covid and Post Covid Period)
• Daily Rounds of Patients in PICU (Covid and Post Covid Period)
• Daily Rounds of Patients/babies in NICU (Covid and Post Covid Period)

Pediatric Dental Section

• Oral urgent Treatment
• Preventive Dental Service
• Dental Rehabilitation

Pharmacy Section

• Availing of prescribed medicine(s)

PhilHealth Section

• Availing of PhilHealth benefits

Diagnostic Imaging Department

• Radiological Examination (X-ray, Ultrasound, CT Scan)

Physical Therapy and Rehabilitation Department

• Out-patient Physical Therapy Service

Download the full Citizen’s Charter of the Pasig City Children’s Hospital’s services here.

• Medical Records Department
• Admitting Section
• Admitting Section (CADAVER RELEASE).pdf
• Anesthesia Department
• Billing Section Service (AVAILING DISCOUNTS).pdf
• Billing Section Service (PROCESS OF SOA).pdf
• Cashier Section
• Emergency Department (Medical)
• Laboratory Section (LAB. EXAM).pdf
• Laboratory Section (OPD SWAB).pdf
• Medical Social Service Section
• Surgery Department
• Pediatric Department
• Pediatric Dental Section
• Pharmacy Section
• PhilHealth Section
• Physical Therapy and Rehabilitation Department (NORMAL).pdf
• Physical Therapy and Rehabilitation Department (COVID).pdf

Pasig City General Hospital is classified as a Tertiary Level Four hospital and was established in January 29, 1995. Initially, it had only been an outpatient service and emergency room facility, but it has since grown and expanded into a fully-fledged government-funded hospital, equipped to provide Pasigueños with the healthcare they need in day-to-day life. It has been awarded with a Most Outstanding Healthy Place, under the Hospital Category for two consecutive years in Metro Manila.

In conjunction with the city’s thrust towards better healthcare and providing all citizens with excellent medical services, the hospital aims to provide the highest quality of patient care possible, regardless of the patient’s social status, religious affiliation, or even method of pay. With its numerous medical services now available, PCGH has handled many different health concerns, including handling COVID patients.

The Pasig City Government subsidizes PCGH’s various expenses, which enables the hospital to handle a load of 90% charity in-patients and outpatients (including emergency and non-emergency cases), with 10% patients financed through medicare and self-payment.

Available Services:

• Availing Hospital Bill Discounts
• Availing Medicines
• Laboratory Examination
• Outpatient Services
• Radiologic Examination
• Securing a Death Certificate
• Securing a Medical Certificate

Download the full Citizen’s Charter of the Pasig City General Hospital’s services here.

• Availment of Hospital Bill Discount.pdf
• Availment of Medicines.pdf
• Feedback and Complaints.pdf
• Laboratory Examination.pdf
• Out-Patient.pdf
• Radiologic Examination.pdf
• Securing a Death Certificate.pdf
• Securing a Medical Certificate.pdf

The Department of Veterinary Services attends to all issues and concerns pertaining to domesticated animals throughout the LGU. The veterinary office itself offers a wide range of services, including anti-rabies vaccinations and anti-tetanus shots for people who have been bitten or scratched by animals and could potentially be at risk for contracting rabies.

In a concentrated effort to home street animals and reduce their numbers in the city’s roadways, the city vet also regularly initiates the impoundment of animals before they offer programs and events for adoption out of the Pasig Animal Pound. They also offer free spay and castration services for pet owners in the city to help control the animal population in the city. During road clearing operations, any domestic animals are handled by the city vet and brought to the Pound while livestock-type or more unusual animals are brought to RAVE Rainforest Park.

The office also handles the City Slaughterhouse Office, which verifies the safety of any meat and livestock being sold through the Pasig City markets. They provide veterinary clearances for the transportation and handling of meat and livestock as well.

Available Services:

City Veterinary Office

• Anti-Rabies Vaccination
• Mass Pets Registration
• Stray Animal Impoundment
• Adoption of Pets from Pasig Animal Pound
• Issuance of Veterinary Health Certificate for Pets, Game Fowl, and Livestock
• Laboratory Services for Game Fowls
• Spay and Castration

City Slaughterhouse Office

• Meat Inspection Services
  • Post-abattoir Inspection
  • Roving Inspection of Meat Establishments and Meat Markets
  • Ante & Post-mortem Inspections
  • Veterinary Clearance and Livestock/meat Handlers’ Licenses for Meat Establishment or Meat Market
  • Inspection and Accreditation of Livestock and Meat Transport Vehicles
• Slaughtering Services with Hygienic Carcass Handling

Download the full Citizen’s Charter of the Department of Veterinary Services’ services here.

The Peace and Order Department handles both public safety and acts as the local government’s arm in maintaining order and discipline throughout its activities. The department is tasked with identifying violators of local city ordinances and is given the role of issuing ordinance violations to them. Upon receiving ordinance violation receipts, the violators, depending on the severity of the offense and number of instances of the offense, will be given due sanctions. This could be fines, community service hours, or even imprisonment.

Furthermore, the Peace and Order Department are the safety personnel that helps guide and protect citizens during instances of natural and man-made disasters. They control crowds during the LGU’s events, and also help in providing aid and relief to citizens.

Available Services:

Public Safety Division

• Issue Ordinance Violation Receipt (OVR) to Person Who Will Be Violating the City Ordinances
• Requisition of PSD Personnel During, Special Tasking, Disaster, and Security Assistance
• Submission of Complaints
• Walk-in Complaints
• Issuance of UOVR Violation of City Ordinance No. 23 S. 2016
  • Sec. 17 - (Obstruction)
  • Sec. 89 a - (Driving Without License, Refusal/failure to Surrender Driver’s License)
  • Sec. 40 - (Illegal Parking/waiting in Prohibited Area)
  • Sec. 108 - (Improper/non-use of Safety Helmet for Motorcyclist)

Bantay Pasig Divisions

• Enforcement of all existing City Ordinances to maintain peace and order, and instill discipline within the community
• Security assistance and crowd control during public events/mass gatherings spearheaded by the city government of Pasig and other concerned institutions
• Providing manpower for assistance monitoring, security, and crowd control in connection with the conduct of Rescue and Relief Operations during natural and man-made calamities, such as the pandemic.

Download the full Citizen’s Charter of the Peace and Order Department’s services here.

The Traffic and Parking Management Office is the LGU’s arm in maintaining the control and orderliness of the roadways throughout Pasig City. They have the power to apprehend motorists, drivers, and other violators on the road, and can even confiscate licenses if needed.

As part of their role in maintaining the orderliness of the roads, they are often called upon to assist in controlling and rerouting traffic, especially during peak hours of commute. They also enforce boundaries and redirections in case of road closures for events, motorcades, fiestas, and the like.

At the recommendation of their office, traffic signages or road markings may be repaired, reinforced, or changed as needed depending on what they determine in their on-the-ground management of the roadways.

Available Services:

• Redemption of Confiscated License
• Securing Recommendation on Request for Traffic Assistance, Traffic Re-routing, Use of Road, or Road Closure for Civic Parade, Motorcade, Fiesta, Religious Procession, and other activities.
• Submitting Recommendations for Traffic Signages, Road Markings, Alternative Traffic Schemes, and other Traffic-Related Requests/Suggestions
• Contesting an Apprehension
• Filing Complaint Against Erring Traffic Enforcer

Download the full Citizen’s Charter of the Traffic and Parking Management Office’s services here.

The Tricycle Operation and Regulatory Office helps handle the processes needed by every tricycle operator group that ferries passengers throughout the city. Tricycles are one of the city’s major forms of public transportation, and as a result, there is a considerable number of tricycles, groups, and operators. Part of the necessary processes and services offered by TORO involve securing renewals of tricycle supervision, renewals of tricycle franchises, changes of ownership, and more.

The TORO is also responsible for aiding the organized bodies of tricycle drivers in securing special permits necessary to expand their work. And they can also step in to help an apprehended driver in recovering their license or their impounded tricycle during the event of traffic or road violations.

Available Services:

• Securing Renewal of Tricycle Supervision
• Renewal of Franchise
• Change of Ownership
• Change of Unit/Dropping
• Special Permits
• Redeeming an Apprehended Driver’s License or Impounded Tricycle

Download the full Citizen’s Charter of the Tricycle Operation and Regulatory Office (TORO)’s services here.

Bahay Aruga was established by the Pasig City Department of Social Welfare and Development as an inclusive space that provides various social welfare services for Pasigueños in need.

Upon request of the court or the court hospital, they can provide case study reports regarding children who are in conflict of the law or children at risk and need protection. This includes psychological evaluations of the child in question. Parents may also become subject to capability assessments, to determine whether they are fit to care for the child or if the child should be taken in by Bahay Aruga.

This also means that Bahay Aruga can offer avenues for filing legal cases against incidences of child abuse and mistreatment, offering victims a haven and a means of leaving their dangerous situations at home. Bahay Aruga can also help them recover from their trauma and abuse by providing intensive therapeutic counseling if needed.

Overall, Bahay Aruga is a much-needed haven for child survivors of abuse and trauma at home or children who are placed in dangerous situations by their own parents. They need the city’s care and protection to ensure that they have the opportunity to grow.

Available Services:

• Provision of Comprehensive Social Case Study Report
• Securing Parental Capability Assessment Report
• Availing Assistance in Filing a Legal Case
• Availing of Intensive Therapeutic Counseling
• Securing Certificate on Assessment of Discernment (R.A 9344)
• Referring CICL for Intensive Intervention Program
• Provision of Requirements for Posting Bail

Download the full Citizen’s Charter of Bahay Aruga or Bahay Pag Asa’s services here.

Gender and Development (GAD) recognizes equal rights for men and women and children, nurturing capacity, leadership, managerial and entrepreneurial skills as well as providing equal opportunities and privileges plus extending their domain from home to the community in the micro and macro-level is the scope of GAD’s aim. In order to address concerns about inequality, particularly among women, International forums were held with the mandate of recognizing women’s rights, equal development opportunities with men, and ending all forms of discrimination.

Cognizant of the prevailing social, political, and economic realities affecting women’s lives, the City Government of Pasig affirms its role in the promotion of women empowerment through the pursuit of equal opportunities for both sexes in terms of resources as well as developing rules and outcomes. The City Government realizes that such pursuits can only be achieved through the abolition of system structures and policies that promote and perpetuate inequality and discrimination through the institutionalization of its Gender and Development (GAD) policy.

The working framework of the Magna Carta of Women (RA 9710), the Joint Memorandum Circular (JMC) 2013-01, as amended by JMC 2016-01, Women in Development and Nation Building Act (RA 7192), and the United Nations Convention on the Elimination of All Forms of Discrimination Against Women (UN CEDAW), the City Government, through the Sangguniang Panglungsod, has enacted Ordinance No. 07, Series of 2010, the Gender and Development Code of Pasig City which mandates the implementation of a comprehensive and sustainable GAD Programs. This ordinance was further strengthened by amendments through Ordinance No. 31 Series of 2020.

It is thus our goal that policies emanating from the departments and offices of the City Government be in line with the thrusts of providing heightened and equal access to social and welfare services, with a focus on health, education, and housing, to uplift the social condition, participatory governance and institutionalization of transparency, rationalization, and professionalization in government service. To these ends, we have created new and innovative programs, increased budget allocation for health, education, and social services, created systems and structures which will promote a more efficient and transparent bureaucracy, and enjoined Pasigueños to directly participate in governance.

VISION

A humane, habitable, peaceful, and progressive society wherein women and men share equal rights and opportunities.

MISSION

To support the City Government of Pasig in the Planning, Budgeting, Implementation, and Monitoring of its development programs and projects that integrate gender rights and equal opportunities.

Available Services:

• Response to the Queries/Request for Information on Gender and Development (GAD),
• Referral to the services provider regarding concern Violence Against Women and their Children (VAWC),
• Response to the Request for Seminar and Training on Gender-related matters from various Local Government Units, Barangay, Agencies, Department, and Offices
• Response to the Request for Technical Assistance on Gender Mainstreaming from various Local Government Units, Barangay, Agencies, Department, and Offices.

Download the full Citizen’s Charter of Gender and Development (GAD) services here.

The LYDO is Pasig City’s hub for managing and handling the youth and youth service programs or organizations operating throughout the city. The office falls under the jurisdiction of the Office of the Mayor.

The office handles registering youth organizations and their programs, providing forms and certification to ensure that any youth group in the city subsequently follows the policies and guidelines under RA 10742, the SK Reform Law.

Furthermore, the office is also responsible for answering any correspondences that the Mayor’s office issues to them or the other youth groups in conjunction with various issues and concerns.

Available Services:

• Youth Organization Registration Program
• Responding to Communication/ Correspondences Forwarded by Office of the City Mayor to This Office

Download the full Citizen’s Charter of Local Youth Development Office’s services here.

The Office of Senior Citizen’s Affairs handles all matters and concerns pertaining to benefits, supplementary aids, and support programs provided for senior citizens in Pasig City. Within Pasig, all citizens aged 60 years old and above qualify for a senior citizen’s card and all the benefits that it offers, including discounts for purchases and medication.

Among the core values of OSCA is to empower senior citizens in Pasig, and they do so by establishing awareness campaigns that improve the quality of life for seniors. They also ensure that senior citizens have a livable community to move within, and the office aims to provide them with quality service assistance in all aspects.

VISION

To create and support a community of Happy, Healthy, and Active Elderly Citizens within Pasig City.

MISSION

Providing efficient, free, and easy access to quality health care and other basic social services to senior citizens; not just as part of the program, but also as a commitment of the City Government of Pasig.

Available Services:

• Issuance of Senior Citizens Identification Card (with Booklets for Medicine/Hospital, Grocery/Agricultural Products, Movies)
• Application for Senior Citizens Cash Card ATM Privilege
• Application for Senior Citizens Burial Assistance
• Financial Assistance for Centenarian

Download the full Citizen’s Charter of the Office of the Senior Citizens Affairs’ services here.

The City Social Welfare and Development Office is one of the most often-sought offices throughout the City Government of Pasig. The PSWD provides numerous essential social services and community programs that are needed by citizens urgently if they need protection, aid, or support from their government regarding various social issues.

PSWD handles everything from pre-marriage counseling sessions (which are mandatory to get a marriage certificate/license within Pasig) to securing certificates that allow Pasigueños to get aid after being affected by disasters. PSWD also provides support for indigent citizens and protects women and children who have become victims of abuse and need a safe place to stay.

Solo Parent Identification Cards can also be applied for in the PSWD so that solo parents can get the help and benefits that have been legally mandated to them by the government.

PSWD also provides social case study reports that can give verification to local hospitals, institutions, or non-government organizations that a citizen or their family have legitimate needs for basic social services.

Available Services:

• Securing Social Case Study Report
• Securing Social Case Study Report to Availing of Wheelchair/cane/crutches/diaper and Other Medical Needs
• Securing Letter of Referral for Transportation Assistance
• Securing Certificate of Indigency
• Securing Assessment Report for Employees Assistance for City Ordinance No. 34 Series of 1996
• Securing Certificate of Pre-marriage Counseling / Attendance
• Securing Certificate of Being Affected by Disaster
• Availing Certificate of Financial Assessment for PhilHealth (Private Hospital)
• Availing of Intensive Therapeutic Counseling
• Securing Parental Capability Assessment Report
• Securing of Solo Parent Identification Card
• Petition / Application of a Certification to Declare a Child Legally Available for Adoption
• Women and Children Protection
• Bahay Aruga Rescue Center
• Supervised Neighborhood Play (SNP)

Download the full Citizen’s Charter of the City Social Welfare and Development Office’s services here.

To ensure that all Pasigueños with disabilities receive their legally mandated benefits and elevate their quality of life, the PDAO handles matters regarding their registration, financial aid, and community support. The PDAO works in tandem with both local and national governments in instituting ways to ensure that PWDs get the respect, dignity, and inclusion in society that they rightfully deserve.

PWDs who are residents of Pasig City are encouraged to register for their PWD cards at PDAO so they can receive the different benefits that the ID offers, from their legally implemented discounts on services, purchases, and medication, as well as assistance in community needs, such as vaccination and more.

Available Services:

• Registration and Issuance of PWD ID

Download the full Citizen’s Charter of the Persons with Disability Affairs Office (PDAO)’s services here.

The Youth Development Center, located at Pasig Rainforest Park, provides a safe and easily accessible venue for various youth organizations throughout the city. It’s been the location of numerous fun and exciting activities for the young people of Pasig City, playing host to lessons, courses, workshops, competitions, and more.

The YDC also is home to the Teen Zone School of Arts that allows teens in Pasig City to learn guitar, piano, drums, singing, ballet, hip hop dancing, and other extracurricular activities. This enables them to make full use of their talents and nurture their potential.

Available Services:

• Venue Rentals
• Teen Zone School Of Arts

Download the full Citizen’s Charter of the Youth Development Center's services here.

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